How we keep ARCADEBOX.AI safe

Last updated: 27 July 2026

ARCADEBOX.AI lets anyone make a game by typing what they want. People can share those games with other people. That means some of what you see here was made by another person, not by us — so this page explains how we try to keep that safe, what the rules are, and what to do if something goes wrong.

ARCADEBOX.AI is run by Ailora Limited. This page is a plain-English guide, not a contract — the Terms of Service and Privacy Policy are the binding documents. It is not legal advice.

The short version

• Games run in a locked box. A game someone else made can't reach your account, your files, or the internet.
• We check some words, not everything. An automatic filter looks at what you type to build a game and at the game's name. It does not watch what a game shows on screen.
• You can report a game another maker made, or a comment, with the 🚩 button — a real person reads the queue by hand. For anything else (a profile, a message, a room, our own starter games), email us; it counts exactly the same.
• Complaining is different from reporting — that's on the complaints page.
• There is no age check. Nobody proves how old they are. See Age below.
• If you are in danger, tell a grown-up you trust, or call 999. More help is at the bottom of this page.

What we do to keep it safe

Here is the real list. Everything on it is switched on today.

Games run inside a locked box

Every game made on ARCADEBOX.AI runs in a sandbox — think of it as a sealed glass box inside your browser. A game can't see your account, read your password, save anything to your computer, or send information out to the internet. Before a game is saved, we also automatically check its code and refuse it if it tries to do any of those things. This is the strongest protection we have, and it works whoever made the game.

What the sealed box does not do is decide what a game draws. It protects your information; it doesn't police the pictures and words on the screen — including pictures a game pulls in from elsewhere on the web. That's a real limit and we'd rather you heard it from us: see What we don't do (yet).

An automatic word check on what you ask for

When you type an instruction to build or change a game, and when a game is given a name, a description, a creator name or a credits message, that text goes through an automatic filter. The filter blocks anything about sexual content involving children and explicit sexual content. If it spots one of those, the build is refused.

Being honest about how strong that is: it is a list of banned words in English, not a clever robot. Someone deliberately spelling things oddly could get past it. It is a floor, not a ceiling.

Ordinary game violence is allowed

ARCADEBOX.AI is an arcade. Shooters, space battles, zombies, monsters, racing crashes and cartoon weapons are all fine — we don't block them, and we've decided that on purpose. What's not allowed is real-world harm: see the rules.

A report button, read by a human

On a game page made by another maker, there's a 🚩 Report link, and every comment has its own 🚩 too. Reports go to a queue that a real person at ARCADEBOX.AI reads and decides on. Being straight about how that works today: nothing pings us automatically when you press 🚩 — someone has to open the queue and look, and we do that by hand. So if it's urgent, email us as well. Full instructions are in How to report something.

Rules we can act on

If someone breaks the rules, we can block their account — that stops them building anything new, publishing, commenting or messaging — and we can remove content. Two honest details: blocking an account is a separate step from taking down what it already published, so both have to be done; and removing content is done by hand by a person at our end, because we're a small team and haven't built a one-click moderation console yet. It means we can be slower than a big platform. It doesn't mean we won't act.

Some things you don't have to worry about here

• There is no chat in the games you play. The ARCADEBOX.AI player has no chat box — you can't type to other players and they can't type to you — and there is no voice chat anywhere on ARCADEBOX.AI.
• Nobody can send you a picture in a message. Direct messages are text only — there's no way to attach an image, a video or a file. (People can choose a profile picture, and games have cover pictures; we don't check either — see below.)
• You don't need an account to play — so you don't have to give us anything about yourself just to try the Arcade.

What we don't do (yet)

Other services have things we don't have. You should know what they are, so you can decide for yourself — and so a parent can.

• We don't check how old anyone is. There's a tick-box at sign-up that says you're 16 or over, and that's all. Nobody proves it. See Age.
• We don't read every comment or message before it appears. Comments and private messages between friends are not filtered automatically and are not checked by a person before they're posted.
• We can't read private messages. Direct messages are only visible to the two people in the conversation — not to us. So if someone sends you something horrible in a message, we can't see it to prove it. Take a screenshot and email it to us.
• We don't check profile names, bios or profile pictures. There is no automatic filter and no human review on display names, bios, locations, website links or uploaded profile photos. We also don't scan pictures against any child-protection image database.
• We don't check pictures you upload as a reference for a build, or the short text values you can set in a game's tuning panel.
• We don't watch what a game shows on screen. Our filter checks the words you type and the game's title. It cannot see the pictures or text a running game draws, and nothing stops a game loading a picture from elsewhere on the web. In practice what mostly keeps games clean is that an AI writes the code and refuses a lot of things — but that's the AI's own judgement, not a check of ours, and we don't want to dress it up as one.
• There's no report button on some things yet. You currently can't report from: a person's profile page, a private message, a multiplayer room, a scoreboard, or the built-in starter games we made ourselves. For all of those, email us — we treat an email report exactly the same as a button report. Building those buttons is on our list.
• There's no block or mute button. Today, the only way to stop someone messaging you is to unfollow them, which closes the conversation both ways. A proper block is on our list.
• We don't send you an automatic "we got it" email when you report something. If you'd like a reply, email us as well as pressing 🚩.
• Nobody is on duty at night. ARCADEBOX.AI is run by a very small team. We don't have 24-hour moderators, and we don't promise a same-day answer.

Our rules, in plain English

These are the house rules for everything you make, publish, post, or say on ARCADEBOX.AI — in a prompt, a game, a comment, a profile, a message, or a multiplayer room. This page states them in full and in plain words, and we apply every one of them. The binding contract is our Terms of Service, and Section 9 is the acceptable-use part of it.

Don't make, post or share anything that:

• sexualises children in any way — zero tolerance, no exceptions, ever;
• is pornographic or sexually explicit;
• bullies, threatens, or is cruel to a real person;
• attacks people for who they are — their race, religion, disability, sex, gender or who they love;
• encourages anyone to hurt themselves, starve themselves, or take their own life;
• encourages or celebrates terrorism or real-world violence;
• shares someone's private information — their address, school, phone number or photos — without their say-so;
• is a scam, a con, or pretends to be someone else;
• sells or promotes drugs, weapons or anything else illegal;
• copies someone else's characters, art, music or brand when you don't have permission; or
• tries to break ARCADEBOX.AI itself — escaping the sandbox, cheating scoreboards, or hammering our systems.

Also, for your own safety: don't put your real address, your school, your phone number or your personal email into your profile, a game, or a message. Your profile is public — anyone on the internet can read it, even people who aren't signed in.

If you break these rules, we can refuse a build, remove what you posted, block your account, or — for anything involving children — report it to the police or to the relevant authorities. We apply these rules to everyone the same way.

How to report something

Reporting means: "this thing here is bad, please look at it." It takes about ten seconds.

Reporting a game

1. Open the game's page.
2. Under the game, next to the plays and likes, click 🚩 Report.
3. A box appears. Type what's wrong in your own words — anything is fine, you don't have to know the right words for it.
4. Press OK. That's it. It's sent.

Reporting a comment

Each comment has its own small 🚩 next to it. Click it, say what's wrong, press OK.

Two honest catches

• You have to be signed in to use the 🚩 button. If you're not signed in, or you'd rather not be, email support@arcadebox.ai with a link to what you saw. We treat that exactly the same.
• The 🚩 button isn't everywhere yet. It's on maker-made game pages and on comments. It is not on profiles, private messages, multiplayer rooms, scoreboards, or our own built-in starter games. For those, email us.

What happens next

Your report goes into a list that a real person at ARCADEBOX.AI reads. They look at what you reported, decide whether it breaks the rules, and act — that can mean leaving it alone, removing it, or blocking the account behind it. We don't currently send an automatic confirmation, so if you'd like to hear back, email us too and we'll reply to you personally.

Something urgent? If what you've found involves a child being harmed, or someone says they're about to hurt themselves or someone else, don't wait for us — use the emergency links below as well as reporting it here.

How to complain — and why it's different from reporting

These two words sound the same but they mean different things, and you have a right to both.

Anyone can complain — you don't need an account, you don't need to be the person affected, and a parent or carer can complain on a child's behalf. Complaints are handled separately from ordinary support questions. Full details, including what we'll do and how long it takes, are on the complaints page.

Age: there is no age check, and we're saying so plainly

Our Terms say you must be 16 or over to have an ARCADEBOX.AI account, and there's a tick-box at sign-up that asks you to confirm it.

But we don't check. There is no age verification on ARCADEBOX.AI: no date of birth, no ID, no card check, no age-estimation. The tick-box is a promise, not a proof, and we don't keep a record of it. And playing needs no account at all — anyone can open The Arcade and play, with nothing standing in the way.

So we should be realistic, and so should you: children can and probably do use ARCADEBOX.AI.

For parents and carers

Here's what you actually need to know, without the marketing.

• What it is. Your child types a description of a game — "a neon space arena where I dodge asteroids" — and an AI writes the game. They can then play it, change it, and share it.
• What other people can see. If your child publishes a game to The Arcade, it becomes public: the game, its title, its cover picture, their maker name, and their profile. Games are private until they choose to publish. Profiles are public and can be found by anyone, including people who aren't signed in.
• Who they can talk to. There is no open chat and no voice chat. Private messages are only possible between two people who have both chosen to follow each other. Comments appear publicly under games.
• What we don't do. We don't verify ages, we don't pre-read comments or messages, and we don't scan pictures. Please read What we don't do (yet) in full — it is deliberately blunt.
• What we'd suggest. Our Terms set a minimum age of 16, but we don't check, so younger children can and do reach the Arcade. For any younger player we'd suggest playing and building in a shared space rather than alone, and having a look at what gets published. Talk to your child about not putting their real name, school, address or photo into a profile, a game, or a message. If they use a photo as their profile picture, remember it becomes publicly visible on the internet.
• You can complain, and you can ask us to delete things. Email support@arcadebox.ai to report something, use the complaints page if you're unhappy with us, and see the Privacy Policy for how to get your child's data deleted. You don't need your child's permission to raise a safety concern with us.

Independent advice for families: Internet Matters and the NSPCC's online safety pages.

If you're worried, upset, or something scary happened

Some things are bigger than a game website. If any of this is happening to you, please tell someone. You are not in trouble for telling.

• If someone is in danger right now — call 999.
• Childline — free, private, for anyone under 19. Call 0800 1111 (it won't show on the phone bill) or chat at childline.org.uk.
• An adult has been talking to you in a way that feels wrong online? Report it to CEOP, the UK child protection police team: ceop.police.uk/safety-centre.
• NSPCC helpline — for adults worried about a child. Call 0808 800 5000 or see nspcc.org.uk.
• Report Harmful Content — help with bullying, threats, or harmful posts on any website, including when a site hasn't dealt with your report: reportharmfulcontent.com.
• Seen a sexual image of a child anywhere online? Report it to the Internet Watch Foundation at report.iwf.org.uk — you can do this anonymously. Please tell us as well so we can remove it.
• Struggling with how you feel? Samaritans are there any time, day or night — call 116 123 free, or see samaritans.org.

Who to contact about safety

For anything about safety on ARCADEBOX.AI, email support@arcadebox.ai and put "SAFETY" in the subject line. It reaches a real person at Ailora Limited.

Ailora Limited is registered in England and Wales, company no. 16660447, registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We review this page whenever we change something that affects safety, and at least once a year. If you think anything on it is wrong or out of date, tell us — that's a complaint we'd genuinely like to receive.

Related: Acceptable use (Terms §9) · Children & online safety (Privacy §13) · Complaints · FAQ